At Ellicura, we strive to provide a seamless experience for our customers. Below is our detailed Refund and Cancellation Policy for ebook purchases and appointment bookings:
Ebook Purchases
1. Refund Eligibility:
- Customers may request a refund within 1 day of purchase, applicable only in cases of:
- Technical issues that prevent access to the ebook.
- Defective content or formatting errors.
2. Cancellation Policy:
- Ebook purchases are final and cannot be canceled after the transaction is complete.
3. Defective Ebooks:
- Customers reporting defective ebooks are eligible for a replacement within 7 days of purchase, subject to verification by our support team.
4. Technical Issues:
- If technical difficulties hinder ebook access, refunds or replacements may be provided upon successful verification by our technical support team.
5. Non-Transferable Purchases:
- Ebook purchases are non-transferable, and refunds will only be issued to the original purchaser using the original payment method.
6. Refund Processing:
- Refunds for eligible requests will be processed within 10 business days using the original payment method.
7. Contact Information:
- For ebook-related issues or refund requests, please contact us via email at elllicura@gmail.com or use the contact form on our website.
Appointment Bookings
1. Cancellation Period:
- Appointments may be canceled or rescheduled up to 48 hours before the scheduled time.
2. Late Cancellation Fee:
- Cancellations made less than 48 hours before the appointment may incur a cancellation fee, which may be waived in cases of emergencies upon submission of valid documentation.
3. No-Show Policy:
- Failure to attend a scheduled appointment without prior notice will result in a no-show fee or forfeiture of the appointment fee.
4. Refunds for Prepaid Appointments:
- Refunds for prepaid appointments are available if canceled within the stipulated 48-hour cancellation period.
5. Appointment Changes:
- Customers may request appointment changes or refunds by contacting our support team at elllicura@gmail.com or through our website.
6. Refund Processing:
- Refunds for appointments will be processed within 10 business days using the original payment method.
Policy Updates
- Ellicura reserves the right to amend this policy at any time. Customers will be notified of significant changes through the website or email.
For any questions or concerns about this policy, please contact us at elllicura@gmail.com.
Thank you for choosing Ellicura. We value your trust and are committed to providing exceptional service.